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Report Train & Station Faults/Vandalism Cases Here!
03/07/2018
601/602(3602F)
Between [NS16] Ang Mo Kio to [NS25] City Hall
- At Novena and Orchard, Announcement played Please Mind the Platform Gap x2. 
Arriving Dhoby Ghaut
- Announcement played "Change at this station for the Circle Line or North East Line or North East Line...Dhoby Ghaut, Change at this station for the Circle Line or North East Line........Please Mind the Platform Gap". 
- VFD hanged at "na South Pier" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD still show "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>"- VFD showed "Change at this station for the Circle Line or North East Line" and "Mind the Platform Gap" as per normal. 
- VFD then showed "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS24/CC1/NE6 Dhoby Ghaut"

03/07/2018
679/680(3680F)
Between [EW13] City Hall to [EW1] Pasir Ris
- At Tanah Merah, double announcement bug. 
- VFD freeze at "will end at EW1 Pasir Ri" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors Opened
- VFD then showed "Next Station EW4 Tanah Merah" and "This train service will end at EW1 Pasir Ris" and "DOORS OPENING>>>>" again. 
- STARiS V2 then indicated that train had arrived "EW4 Tanah Merah"

03/07/2018
679/680(3679F)
Between [EW1] Pasir Ris to [EW2] Tampines
- Between Pasir Ris to Tampines, wrong announcement was Played......"This train service will end at Joo Koon. If you are travelling towards Tuas Link, please board the next train when not supposed to. 
- VFD freeze at "s train service will end" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS V2 then indicated that train had arrived "EW2 Tampines"
Reply
07/07/2018
655/656(3655F)
Between [NS16] Ang Mo Kio to [NS25] City Hall
- At Braddell and Orchard, Announcement played Please Mind the Platform Gap x2. 
Arriving Dhoby Ghaut
- Announcement played "Change at this station for the Circle Line or North East Line or North East Line...Dhoby Ghaut, Change at this station for the Circle Line or North East Line........Please Mind the Platform Gap". 
- VFD hanged at "a South Pier" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD still show "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>"- VFD showed "Change at this station for the Circle Line or North East Line" and "Mind the Platform Gap" as per normal. 
- VFD then showed "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS24/CC1/NE6 Dhoby Ghaut"

07/07/2018
119/120(3120F)
Between [EW13] City Hall to [EW4] Tanah Merah
- At Bugis, Announcement played Please Mind the Platform Gap x2. 
- At Paya Lebar, Change at this station for the Circle Line.......the Circle Line. Paya Lebar

07/07/2018
233/234(3233F)
Between [CG1] Expo to [EW4] Tanah Merah
- Major STARiS and VFD error. 
- STARiS Map hanged red at Expo and Green at Tanah Merah
- VFD showed "Next Station ircle EW31 Tuas Cresent EW32 Tuas West Road EW33 Tuas Link TE1 SPARE TE1 SPARE EW4 Tanah Merah CG1 and This train service will end at ircle EW31 Tuas Cresent EW32 Tuas West Road EW33 Tuas Link TE1 SPARE TE1 SPARE EW4 Tanah Merah CG1 and and This train service will end at <<<<DOORS OPENING"
Arrive Tanah Merah
- STARiS Map turned off and VFD showed "VER 3.8". 

07/07/2018
613/614(3613F)
Between [EW1] Pasir Ris to [EW2] Tampines
- Between Pasir Ris to Tampines, wrong announcement was played. It played Tamil Suspicious Article Announcement when not supposed to therefore after that it played "...for the Downtown Line"
- VFD freeze at "This train service wil" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS V2 then indicated that train had arrived "EW2 Tampines"
Reply
09/07/2018
637/638(3638F)
Between [NS15] Yio Chu Kang to [NS25] City Hall
Arriving Dhoby Ghaut
- Announcement played "Change at this station for the Circle Line or North East Line or North East Line...Dhoby Ghaut, Change at this station for the Circle Line or North East Line........Please Mind the Platform Gap". 
- VFD hanged at "Pier" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD still show "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>"- VFD showed "Change at this station for the Circle Line or North East Line" and "Mind the Platform Gap" as per normal. 
- VFD then showed "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS24/CC1/NE6 Dhoby Ghaut"

09/07/2018
687/688(3687F)
Between [EW13] City Hall to [EW2] Tampines 
- At Tanah Merah, double announcement bug. 
- VFD freeze at "l end at EW1 Pasir Ris" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors Opened
- VFD then showed "Next Station EW4 Tanah Merah" and "This train service will end at EW1 Pasir Ris" and "DOORS OPENING>>>>" again. 
- STARiS V2 then indicated that train had arrived "EW4 Tanah Merah"
Reply
10/07/2018
631/632(3632F)
Between [NS15] Yio Chu Kang to [NS26] Raffles Place
- Announcement played "Change at the next station for the Circle Line" twice
- VFD freezed at "he Circle Line" then "Welcome on board SMRT"
- Then Next station message scrolled again. 
- Please mind the platform gap announcement was announced twice at Braddell
Arriving Dhoby Ghaut
- Announcement played "Change at this station for the Circle Line or North East Line or North East Line...Dhoby Ghaut, Change at this station for the Circle Line or North East Line........Please Mind the Platform Gap". 
- VFD hanged at "South Pier" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD still show "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>"- VFD showed "Change at this station for the Circle Line or North East Line" and "Mind the Platform Gap" as per normal. 
- VFD then showed "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS24/CC1/NE6 Dhoby Ghaut"
Arriving City Hall
- VFD freezed at "Next Station NS25" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- Announcement played Cross over to platform D for train service towards Bugis, Pasir Ris and Changi Airport..Over to Platform D for train service towards Bugis, Pasir Ris and Changi Airport.....Please Mind the Platform Gap. 
- VFD then showed "Next Station NS25 City Hall" and "This train service will end at NS28 Marina South Pier" and "<<<<DOORS OPENING" again. 
When Doors Opened at City Hall
- STARiS V2 then indicated that train had arrived "NS25/EW13 City Hall"
- Arriving Raffles Place, announcements played "Cross over to Platform C for train service towards Tanjong Pagar, Jurong East and Tuas Link...fles place.....Cross over to Platform C for train service towards Tanjong Pagar, Jurong East and Tuas Link.. Raffles Place...Please Mind the Platform Gap
- VFD freezed at "This train service will" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD displayed "Platform C - Tanjong Pagar, Jurong East and Joo Koon" as normal. 
- VFD showed  "Next Station NS26 Raffles Place" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS26/EW14 Raffles Place"
Reply
11/07/2018
603/604(3603F)
Between [NS15] Yio Chu Kang to [NS17] Bishan
- Announcement played "Change at the next station for the Circle Line" twice
- VFD freezed at "the Circle Line" then "Welcome on board SMRT"
- Then Next station message scrolled again. 

11/07/2018
049/050(3049F)
Between [EW8] Paya Lebar to [EW2] Tampines
- Between Paya Lebar to Simei, STARiS VFD and Route Maps indicated that train is travelling to Next Station. 
- At Tanah Merah, Double announcement bug. 
- VFD freeze at "will end at EW1 Pasir Ri" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again

11/07/2018
069/070(3070F)
Between [EW2] Tampines to [EW18] Redhill
- Between Tanah Merah to Bedok Announcement played Malay suspicious article announcements when not supposed to. 
- VFD freeze at "n service will end at EW" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS Map indicated that train arrived at Bedok with "This Side" LED blinking.
- Arrived Bedok, all returned to normal. 
- Between Aljunied to Kallang Announcement played English suspicious article when not supposed to. 
- VFD freeze at "ice will end at EW33 Tua" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- - STARiS Map indicated that train arrived at Kallang with "This Side" LED blinking.
- Arrived Kallang, all returned to normal. 
- At Bugis announcement played Please Mind the Platform Gap twice. 
- At City Hall, Announcement played Cross over to platform A for train service towards Orchard, Yishun and Woodlands twice
- VFD freeze at "This train service wil" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
- VFD then showed "Next Station EW13 City Hall" and "This train service will end at EW33 Tuas Link" and "DOORS OPENING>>>>" again. 
- At City Hall announcement played Please Mind the Platform Gap twice. 
- VFD freeze at "the Platform Gap" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again

When Doors Opened
- STARiS Map indicated that train arrived at City Hall with "This Side" LED blinking.
- Arriving Raffles Place, announcements played "Cross over to Platform D for train service towards Marina Bay and Marina South Pier. Cross over to Platform D for train service towards Marina Bay and Marina South Pier.. Raffles Place...Please Mind the Platform Gap
- VFD freezed at "W33 Tuas Link" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD displayed "Mind the Platform gap" as normal. 
- VFD showed  "Next Station EW14 Raffles Place" and "This train service will end at EW33 Tuas Link" and "<<<<DOORS OPENING" again. 
When Doors Opened
- STARiS Map indicated that train arrived at Raffles Place with "This Side" LED blinking.
- At Outram Park, announcement played Please Mind the Platform Gap twice. 

11/07/2018
045/046(3046F)
Between [EW18] Redhill to [EW2] Tampines
- At Outram Park, announcement played Change at this station for the North East Line.......East Line...........Please Mind the Platform Gap. 
- VFD freeze at "s" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS Map indicated that train arrived at Outram Park with "This Side" LED blinking.
- At Raffles Place, announcement played Cross over to Platform B for train service towards Orchard, Yishun and Woodlands.....Cross over to Platform B for train service towards Orchard, Yishun and Woodlands...Raffles Place...Please Mind the Platform Gap. 
- VFD freeze at "s train service will end at" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS Map indicated that train arrived at Raffles Place with "This Side" LED blinking.
- At City Hall, Double announcement bug
- VFD freeze at "Ris" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS Map indicated that train arrived at City Hall with "This Side" LED blinking.

- At City Hall and Bugis, STARiS VFD and Route Maps indicated that train is travelling to Next Station. 
- At Paya Lebar, Double announcement Bug. 
- At Paya Lebar, Eunos and Bedok, STARiS VFD and Route Maps indicated that train is travelling to Next Station. 
- At Tanah Merah, Double announcement Bug
- VFD freeze at "ice will end at EW1 Pas" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- STARiS Map indicated that train arrived at Tanah Merah with "This Side" LED blinking.

- At Simei, STARiS VFD and Route Maps indicated that train is travelling to Next Station. 
Reply
(23 June 2018, 04:10 PM)pianpore888 Wrote:   Show/Hide

This is not an error. B is to the left, A is to the right.



(11 July 2018, 01:11 PM)saffie730 Wrote:   Show/Hide

SMRT is looking into the system-wide glitches for the ATiS on the NSEWL, you do not need to report them.
- Flip
/人◕ ‿‿ ◕人\
Reply
12/07/2018
687/688(3687F)
Between [EW14] City Hall to [EW1] Pasir Ris
- At City Hall and Tanah Merah, double announcement bug. 
- At City Hall VFD freeze at "ir Ris" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS25/EW13 City Hall"
At Tanah Merah, VFD freeze at "on EW4 Tanah Merah" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors opened. 
- VFD then showed "Next Station EW4 Tanah Merah" and "This train service will end at EW1 Pasir Ris" and "DOORS OPENING>>>>" again. 
- STARiS V2 then indicated that train had arrived "EW4 Tanah Merah"
Reply
13/07/2018
629/630(3630F)
Between [NS15] Yio Chu Kang to [NS26] Raffles Place
- Please mind the platform gap announcement was announced twice at Braddell and Marina South Pier. 
Arriving Dhoby Ghaut
- Announcement played "Change at this station for the Circle Line or North East Line or North East Line...Dhoby Ghaut, Change at this station for the Circle Line or North East Line........Please Mind the Platform Gap". 
- VFD hanged at "South Pier" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD still show "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>"- VFD showed "Change at this station for the Circle Line or North East Line" and "Mind the Platform Gap" as per normal. 
- VFD then showed "Next Station NS24 Dhoby Ghaut" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS24/CC1/NE6 Dhoby Ghaut"
Arriving City Hall
- VFD freezed at "Next Station NS25" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- Announcement played Cross over to platform D for train service towards Bugis, Pasir Ris and Changi Airport..Over to Platform D for train service towards Bugis, Pasir Ris and Changi Airport.....Please Mind the Platform Gap. 
- VFD then showed "<<<<DOORS OPENING" and "This train service will end at NS28 Marina South Pier" and "<<<<DOORS OPENING" again. 
When Doors Opened at City Hall
- STARiS V2 then indicated that train had arrived "NS25/EW13 City Hall"
- Arriving Raffles Place, announcements played "Cross over to Platform C for train service towards Tanjong Pagar, Jurong East and Tuas Link...fles place.....Cross over to Platform C for train service towards Tanjong Pagar, Jurong East and Tuas Link.. Raffles Place...Please Mind the Platform Gap
- VFD freezed at "DOORS OPENING>>>>" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD displayed "Platform C - Tanjong Pagar, Jurong East and Joo Koon" as normal. 
- VFD showed  "Next Station NS26 Raffles Place" and "This train service will end at NS28 Marina South Pier" and "DOORS OPENING>>>>" again. 
When Doors Opened
- STARiS V2 then indicated that train had arrived "NS26/EW14 Raffles Place"

13/07/2018
629/630(3629F)
Between [NS28] Marina South Pier to [NS25] City Hall
- At Raffles Place, announcements played Cross over to platform A for train service towards Bugis, Pasir Ris and Changi Airport. Raffles Place, Cross over to Platform A for train service towards Bugis, Pasir Ris and Changi Airport.....Please Mind the Platform Gap. 
- VFD freezed at "NS26 Raffles Place" then "Welcome on board SMRT" and "Please Move towards the center of the Car"
- VFD displayed "Platform A - Bugis, Pasir Ris and Changi Airport" as normal. 
- VFD showed  "s Place" and "This train service will end at NS1 Jurong East" and "<<<<DOORS OPENING" again. 

- At City Hall, announcement played "Cross over to Platform B for train service towards Tanjong Pagar, Jurong East and Tuas Link" x2
- VFD freeze at "end at NS1 Jurong East" "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors Opened
- VFD still show "Next Station NS25 City Hall" and "This train service will end at NS1 Jurong East" and "DOORS OPENING>>>>"
- STARiS V2 then indicated that train had arrived "NS25/EW13 City Hall"


13/07/2018
677/678(3678F)
Between [EW13] City Hall to [EW2] Tampines
- At Tanah Merah, double announcement bug. 
- VFD freeze at "Tanah Merah" then "Welcome on board SMRT" and "Please Move towards the center of the Car" again
When Doors opened. 
- VFD then showed "Next Station EW4 Tanah Merah" and "This train service will end at EW1 Pasir Ris" and "DOORS OPENING>>>>" again. 
- STARiS V2 then indicated that train had arrived "EW4 Tanah Merah"
Reply
(13 July 2018, 06:01 PM)saffie730 Wrote:   Show/Hide

Administrator Notice:
SMRT is looking into the system-wide glitches for the ATiS on the NSEWL, you do not need to report them. Further reportings of these glitches will be removed.
- Flip
/人◕ ‿‿ ◕人\
Reply


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