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Report Train & Station Faults/Vandalism Cases Here!
16/12/2016 1705hrs
Between [EW16] Outram Park to [EW1] Pasir Ris
235/236(3236)
- ATiS Failure causing STARiS and Announcement haywired. No Announcements at all including Doors Are Closing. STARiS Maps and VFD also haywired. At City Hall both STARiS Map and VFD indicated that the train was travelling to Aljuned  with VFD showing "Next Station EW9 Aljunedand "This train service will end at EW1 Pasir Ris". At Bugis both STARiS Map and VFD indicated that the train was travelling to Paya Lebar with VFD showing "Next Station EW8 Paya Lebarand "This train service will end at EW1 Pasir Ris" . At Lavender both STARiS Map and VFD indicated that the train was travelling to Eunos with VFD showing "Next Station EW7 Eunosand "This train service will end at EW1 Pasir Ris" .When the train travel towards Kallang, both STARiS Maps and VFD indicated that the train was travelling towards Kembangnan with VFD showing "Next Station EW6 Kembangnanand "This train service will end at EW1 Pasir Ris" When the train travel towards Eunos, it displayed Help our stations and Trains Clean, Please do not eat or drink when onboard trains. Thank you instead of Malay Suspicious Article Announcements. When train travelling towards Bedok, both STARiS Map and VFD indicated that the train was travelling to Pasir Ris. When the train travelling towards Tanah Merah all STARiS Maps litted up green but VFD showing "Next Station EW4 Tanah Merahand "This train service will end at EW1 Pasir Ris", after that, it reset halfway with the Maps showing blinking red light at Tanah Merah. At Tanah Merah, STARiS Maps and VFD turned off showing "VER 3.8" When the train travelling towards Simei, all STARiS Maps litted up green and VFD showing "Next Station CG1 Expo" and "This train service will end at EW1 Pasir Ris". Also it showed This train service ends here. Thank you for travelling with SMRT instead of Chinese Suspicious Article Announcement.  When the train travelling towards Tampines, all STARiS Maps litted up green and VFD showing "Next Station CG2 Changi Airportand "This train service will end at EW1 Pasir Ris". When the train departed to Pasir Ris, STARiS Maps and VFD returned back to normal with the both of them indicated that the train travelling towards Pasir Ris but no announcements still. 
Additional messages showed and scrolled on VFD
"This train service ends here. Change at this Station for the North East Line. If you are travelling towards Joo Koon, please board the next train" 
"Train Service is delayed due to a train fault. Train Service will resume Shortly."
"This train service ends here. Cross Over to platform C for train service towards Woodlands and Jurong East."
"This train service ends here. Thank you for travelling with SMRT"

"This train service is diverted to Changi Airport. If you are travelling towards Pasir Ris, please board the next train at Platform A."
"This train service ends here, If you are travelling towards Woodlands or Jurong East, Please board the next train at Platform A."
"Help our stations and Trains Clean, Please do not eat or drink when onboard trains. Thank you."

"EW9 Aljuned" instead of "EW13 City Hall" at City Hall
"EW8 Paya Lebar"  instead of "EW12 Bugis" at Bugis
"EW7 Eunos"  instead of "EW11 Lavender" at Lavender
"EW6 Kembangnan"  instead of "EW10 Kallang" at Kallang
"EW1 Pasir Ris"  instead of "EW5 Bedok" at Bedok
"CG1 Expo"  instead of "EW3 Simei at Simei
"CG2 Changi Airport"  instead of "EW2 Tampines" at Tampines
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22/01/2017
Between [EW2] Tampines to [EW9] Aljunied
545/546(3545)
- Carriage 3546 water was leaking from the air conditioning unit near door A1 and B1. Also the red light for doors closing at Door B1 did not flash when Doors are closing announcement is played.
Reply
17/02/2017
Between [NS16] Ang Mo Kio to [NS17] Bishan
203/204(3204)
- ATiS Problem: No Next Station Bishan is announced. Only announce"Change at this station for the Circle Line" only which is wrong. Due to this, STARiS Doors opening refused to change side. At Bishan announcement returned to normal. 
Reply
17/02/2017
Between [EW8] Paya Lebar to [EW1] Pasir Ris
209/210(3209)
- STARiS Maps had no Doors Opening Indication for "This Side" and "Other Side" lighted up. VFD never shows "DOORS OPENING>>>>" and ">>>>>DOORS OPEN>>>>>" at all. It only shows Station name and Next Station and "DOORS ARE CLOSING" announcement only. VFD never display any language Suspicious Article Announcements, Interchange announcements and Terminus announcement. STARiS Maps and VFD went out of sync with announcements at Tanah Merah and Pasir Ris whereby it will just the train is still travelling to the next station. Arrived Pasir Ris, STARiS Maps and VFD turned off with "VER 3.8" for train captain to reset. VFD was switched on when "DOORS ARE CLOSING" announcement is played. STARiS Map and VFD returned to normal once the train is Departing for Tampines to Joo Koon with "This Side" and "Other Side" finally came on
Reply


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